Returns & Refunds

Updated 11 November 2026

MivoPick accepts eligible returns of both defective and non-defective products within 90 days of delivery. This policy does not limit mandatory consumer rights.

How to request a return

Contact MivoPick support before posting anything. Include your order number, the item and the reason for the request; include photos for damage, a defect or an incorrect item. We will provide instructions and the appropriate return address, which may differ from the dispatch or registered-office address. Do not send a parcel to the registered office without return instructions.

Condition and return window

New and lightly used products are eligible when returned complete, with supplied accessories, and in materially unchanged condition, except where the return concerns a defect. Request your return within 90 days of delivery. If a mandatory right provides a different remedy or period, that right takes priority.

Return method and postage

Returns are made by mail using the instructions supplied by support. For a change-of-mind return, the customer arranges the return label and pays the actual return postage where permitted. We do not charge a restocking fee. For confirmed faulty, damaged or incorrect goods, we provide the appropriate remedy and cover return costs required by applicable law.

Exchanges

We do not offer routine change-of-mind exchanges. Request an eligible return and refund instead. Replacement or other remedies for faulty, damaged or incorrect goods remain available.

Refunds

After the return is received and checked, approved refunds are issued to the original payment method, subject to mandatory consumer rights. Your bank or payment provider may need additional processing time. We will explain the treatment of any original shipping charges or other adjustments when handling the request.

Missing parcels or other order issues

Contact support with the order and tracking details. For visible damage or an incorrect item, please keep the packaging and send photos within 7 days where practicable. See Shipping & Delivery for delivery investigations and customs information.