Shipping & Delivery

Updated 11 November 2026

This policy explains order processing, delivery, tracking and shipping charges for MivoPick, operated by Hangzhou Hangxie Technology Co., Ltd.

Processing and order cutoff

Allow 1–3 business days to prepare a paid order. Some orders may dispatch within 24 hours. Our daily cutoff is 2:00 p.m. China Standard Time (UTC+8), Monday to Friday, excluding public holidays. Orders received after the cutoff start processing on the next business day. Product-specific pre-order dates take priority.

Shipping charges and destinations

Standard shipping costs 10% of the merchandise subtotal. The final charge and any taxes collected by us are shown before payment. Our main international destinations include the United States, Canada, the United Kingdom, Australia and New Zealand. Available methods for any other destination are determined at checkout.

Delivery estimates

For shipments from China, allow an estimated 7–15 business days in transit after dispatch. With 1–3 business days of handling, the standard estimate is 8–18 business days. If a product specifically offers overseas warehouse stock, the indicated local service may take an estimated 3–7 business days after dispatch. These are estimates, not guaranteed delivery dates. Customs, remote destinations, weather and peak periods can add time.

Tracking

We use tracked delivery services, including 4PX where available. Tracking details are sent to your order email after dispatch. The first carrier scan may take 24–72 hours to appear. Orders containing several items may be shipped in separate parcels.

Customs and import charges

Taxes or duties collected by MivoPick appear at checkout. Unless checkout expressly states they are included, import duties, local taxes and carrier handling charges may be payable by the recipient. Please provide accurate recipient and import information.

Address changes and delivery problems

Check your name, address, telephone number and postcode before paying. Contact us immediately about a correction; changes after fulfilment begins cannot be guaranteed. For a late or missing parcel, provide the order number and tracking details so we can investigate with the carrier.

For damage or an incorrect item, keep the packaging and send the order number, parcel label and clear photos within 7 days where practicable. This helps us resolve the issue and does not limit mandatory consumer rights.

Returns and after-sales support

Eligible defective and non-defective products may be returned within 90 days of delivery. Contact us before posting a return. See the Returns & Refunds Policy for condition, postage and refund details. Your mandatory rights remain unaffected.