Privacy Policy

Updated 11 November 2026

Hangzhou Hangxie Technology Co., Ltd., operating MivoPick, is responsible for the personal information described here. Contact us through MivoPick support about privacy questions or requests.

Information we collect

We collect account and order information such as name, email, telephone, delivery and billing addresses, preferences and order history; payment status and provider references; and information you send for support or returns. Hosting and store systems may also process IP addresses, browser and device data, page visits, referring pages, cookie identifiers and timestamps. Full payment-card information is handled by the payment provider rather than stored by us.

How we use information

Information is used to operate the store, fulfil orders, process payments, investigate delivery or returns, provide support, prevent fraud, secure the site and keep required business records. Where applicable, processing is based on the contract, legal obligations, legitimate interests or consent for optional technologies.

Cookies, analytics and advertising

Essential cookies support login, basket, language, currency and security functions. Optional Google Analytics is used only after the applicable analytics choice permits it. We do not send your name, email, telephone or delivery address to Google Analytics; Google Signals and advertising personalisation are disabled in this integration.

Where enabled and with marketing consent, Meta Pixel and Conversions API can measure page views, product interactions, checkout and completed purchases. Data may include product identifiers, prices, event identifiers, IP address, browser information and advertising cookie identifiers. Customer contact or address fields typed at checkout are not sent by this integration. Marketing events respect a denied choice and supported Global Privacy Control signals. You can manage or withdraw optional choices through the preference controls on the site.

Service providers and transfers

We share information reasonably necessary for hosting, store technology, payments, fraud prevention, delivery, customs, support, professional advice and legally required disclosures. Global providers may process data outside your country; appropriate safeguards are used where required. We do not sell personal information for money.

Retention and security

Records are kept as reasonably required for orders, support, accounting, tax, disputes and legal obligations, then deleted, anonymised or restricted as appropriate. We use measures including encrypted connections, access controls, backups and payment-provider protections. No online service can guarantee absolute security.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive portable data, withdraw consent or complain to a privacy authority. Contact support with enough information to identify the account or order; identity verification may be needed. Some records may have to be retained. The store is not directed to children, and we do not knowingly collect children's information contrary to applicable requirements.

Updates and contact

Updates will be dated on this page. Registered office: Room 16769, No. 260 Jiangshu Road, Xixing Subdistrict, Binjiang District, Hangzhou, Zhejiang 310000, China. Use our contact form for privacy enquiries.